Delta Air Lines says customers will get an extra year to use travel vouchers they received after canceling a flight during the pandemic.
January 13, 2022, 12:51 AM
• 1 minute reading
ATLANTA — Delta Air Lines said Wednesday it will extend through 2023 the window for customers to rebook credits they received on purchase but then canceled flights during the pandemic.
Prior to the announcement, Delta Air Lines credits were set to expire at the end of 2022. The new date will also apply to all tickets purchased in 2022. Customers will be able to use the credits throughout 2024 if the flight is booked by December 31, 2023, the airline said. .
The move was not immediately matched by American Airlines or United Airlines, with the credits set to expire on March 31 and December 31, respectively.
Passengers are entitled to a refund under federal law if the airline cancels their flight. But if a passenger cancels, airlines generally only offer some form of credit or vouchers, and they usually expire for one year.
Refunds have become a major source of consumer complaints from airlines to the US Department of Transportation. Congress is considering legislation that would require airlines to cover lodging, meals and other costs incurred by consumers when airlines cancel their flights.
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